Empowering Public Opinion through Android Applications for Community Participation and Complaint Management

Widodo, Isa Mukti and Sutarman, - (2023) Empowering Public Opinion through Android Applications for Community Participation and Complaint Management. KLIK: Kajian Ilmiah Informatika dan Komputer, 4 (3). pp. 1869-1879. ISSN 2723-3898

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Various government institutions endeavored to transition towards a e-governmentsystem. This initiative aimed to enhance public services, rendering them transparent, effective, and efficient. It enabled citizens to participate in developing and improving public services in Yogyakarta, regardless of time and place. As part of the broader strategy to transition to a e-governmentsystem, one practical approach involved leveraging mobile computing devices, such as Android-based mobile applications. Android-based mobile application was used to capture the public's aspirations, thereby fostering the creation of a public opinion that could serveas a benchmark for relevant authorities. This study used an ethnographic approach to identify the features within social media that facilitated the formation of online public opinion. Furthermore, the application utilized GPS technology to pinpoint the locations associated with each aspiration and complaint. All data was securely stored in the Firebase Database, ensuring accessibility and data integrity. Based on the outcomes of this system, this Android application played a pivotal role in categorizing aspirations and complaints based on multiple factors, including user engagement metrics such as comments, likes, and shares,as well as user interactions and content relevance. Notably, content garnered higher engagement levels was more likely to reach a broader and more diverse audience.This researchwill produce an application thatprovides insights into recognizing the diverse preferences and affiliations of the community. By doing so, the system can helplocal governmentto make informed decisions that align more closely with the needs and desires of their community, thereby contributing to an enhanced and responsive governance framework

Item Type: Article
Subjects: Q Science > QA Mathematics
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Q Science > QA Mathematics > QA76 Computer software
Depositing User: Ph.D Sutarman UTY
Date Deposited: 16 Jan 2024 03:09
Last Modified: 16 Jan 2024 03:09
URI: http://eprints.uty.ac.id/id/eprint/14796

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