Rancang Bangun Sistem Informasi Layanan Pengaduan Masyarakat di Desa Banjarjo Berbasis Web (Studi Kasus: Kantor Pelayanan, Bojonegoro)

Anggara, Hoys (2025) Rancang Bangun Sistem Informasi Layanan Pengaduan Masyarakat di Desa Banjarjo Berbasis Web (Studi Kasus: Kantor Pelayanan, Bojonegoro). Tugas Akhir thesis, University of Technology Yogyakarta.

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Abstract

DESIGN AND CONSTRUCTION OF A WEB-BASED PUBLIC COMPLAINT SERVICE INFORMATION SYSTEM IN BANJARJO VILLAGE (Case Study: Banjarjo Village Hall Office) Hoys Anggara, Joko Sutopo Information Systems Study Program, Faculty of Science and Technology, University of Technology Yogyakarta Jl. Ringroad Utara, Jombor, Sleman, Yogyakarta Email: [email protected], [email protected] ABSTRACT Banjarjo Village is a region with a population of 5,010 people. Based on the results of observations, residents find it difficult to discuss services in Banjarjo Village because there is no discussion media to convey aspirations and complaints and the complaint process is not transparent. The file storage method still seems old-fashioned because in carrying out registration and data collection using paper, resulting in a buildup of document files. aims to overcome the limitations of the conventional complaint system which is often slow, inefficient, less transparent and piles up files. The final project method carried out is by collecting data through several stages such as observation, interviews and literature studies. The literature sources used are scientific journals, textbooks, research reports, and related articles, then system analysis, system design, and implementation. The results of this study are a public complaint service information system that makes it easier for the public to report complaints and data management by the Banjarjo village apparatus. The conclusion is that the development of the public complaint service information system was successfully carried out according to needs and testing using blackbox testing was 100% successful. This system has several features, such as resident data management, staff management, and complaints management, online complaint submission, real-time complaint tracking, multi-user login, automatic password generation, and email notifications. Keywords: Banjarjo Village, Public Complaints System, Web

Item Type: Thesis (Skripsi, Tugas Akhir or Kerja Praktek) (Tugas Akhir)
Subjects: T Technology > T Technology (General)
Divisions: Fakultas Sains Dan Teknologi > S1 Sistem Informasi
Depositing User: Kaprodi S1 Sistem Informasi UTY
Date Deposited: 15 Jul 2025 07:45
Last Modified: 15 Jul 2025 07:45
URI: http://eprints.uty.ac.id/id/eprint/18113

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