Sistem Pelayanan Service Sepeda Motor dengan Metode First In First Out (FIFO) pada Ahass Astra Motor Weleri

Setiawan, Naufal (2019) Sistem Pelayanan Service Sepeda Motor dengan Metode First In First Out (FIFO) pada Ahass Astra Motor Weleri. Tugas Akhir thesis, University of Technology Yogyakarta.

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AHASS is the official repair shop for the HONDA brand motorcycle. More and more motorbikes circulating make many consumers repair motorbikes at the workshop. Repairs carried out from light maintenance to heavy maintenance such as down the engine. The more and various improvements made by consumers create the problem, especially in the service queue. Unorganized services, make consumers feel uncomfortable and harmed. The first coming Consumer may not be served first because the mechanics determine the order of service according to their wishes. Sometimes the mechanics will prioritize the motorcycle with easier and faster repair. For that reason it needs a system that can regulate the service process and provide information on service performance, a system that can manage services according to the order of arrival of consumers The method to organize the service is First In First Out (FIFO) which is used to regulate the queue based on the order of arrival. This method was chosen because it was able to set the queue based on the order of arrival of the consumer. Moreover it can provide service information from the time given by the system starting from registration, waiting, starting the repair process, completing the repair process, and the length of the repair process. Performance of services is obtained from records of the time. The resulting system is able to manage queues based on the order of arrival so that consumers feel fair in service. In addition, the information on service performance obtained can be a material for evaluating the company to determine the strategy for better service. Keywords: Queue, Service System, First In First Out (FIFO)

Item Type: Thesis (Skripsi, Tugas Akhir or Kerja Praktek) (Tugas Akhir)
Subjects: T Technology > T Technology (General)
Divisions: Fakultas Teknologi Informasi dan Elektro > S1 Informatika
Depositing User: Kaprodi S1 Informatika UTY
Date Deposited: 06 Apr 2019 04:28
Last Modified: 06 Apr 2019 04:28

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