Rahmawati, Nofa Dwi, Dra. Lilis Endang Wijayanti, M.Sc., Ak., CA (2021) Kualitas Layanan di Kantor Pelayanan Daerah (KPPD) DIY di Kabupaten Sleman. Tugas Akhir thesis, Universitas Teknologi Yogyakarta.
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3170111015_NOFA DWI RAHMAWATI_Abstrak_Periode 2_2020-2021.pdf Download (9kB) | Preview |
Abstract
This work practice report aims to determine the quality of services available at the DIY Regional Tax Service Office (KPPD) in Sleman Regency. To determine the quality of service, this analysis uses a survey approach, by distributing questionnaires to taxpayers who are in the DIY Regional Tax Service Office (KPPD) in Sleman Regency. The number of respondents in this study were 89 respondents. The quality of service to be analyzed includes 7 aspects, namely: physical evidence (tangible), reliability (reliability), responsiveness (responsiveness), assurance (assurance), empathy (emphaty), complaint system and community satisfaction. The analytical method used is quantitative. The data analysis technique used path analysis using the SPSS program. The results of the analysis show that: respondents' perceptions are very good on aspects of physical evidence, reliability, assurance and empathy. For the responsiveness aspect, complaint system and community satisfaction, respondents have a good perception.
| Item Type: | Thesis (Skripsi, Tugas Akhir or Kerja Praktek) (Tugas Akhir) |
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| Uncontrolled Keywords: | Quality of service, aspects of physical evidence, aspects of responsiveness |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Fakultas Ekonomi dan Bisnis > D3 Akuntansi |
| Depositing User: | Prodi Akuntansi Diploma |
| Date Deposited: | 23 Sep 2021 08:54 |
| Last Modified: | 13 Oct 2021 07:04 |
| URI: | http://eprints.uty.ac.id/id/eprint/8251 |
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