Items where Author is "Iman, Fakhrudin"

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Iman, Fakhrudin (2018) ANALISIS KUALITAS PELAYANAN RUMAH SAKIT TERHADAP KEPUASAN PELANGGAN DENGAN PENDEKATAN SERVICE PERFORMANCE, CUSTOMER SATISFACTION INDEX, IMPORTANCE PERFORMANCE ANALYSIS, DAN LEAN SERVICE. Tugas Akhir thesis, University of Technology Yogyakarta.

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