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Arwanpitu, Nadya Fatimah Mutia and Ismaili, Abul Fida (2021) PENGARUH KUALITAS PELAYANAN, FASILITAS DAN TARIF TERHADAP KEPUASAN PENUMPANG PENGGUNA JASA KMP FERRY X THE INFLUENCE OF QUALITY OF SERVICES, FACILITIES AND RATES ON THE SATISFACTION OF PASSENGER OF KMP FERRY X. Tugas Akhir thesis, University Technology Yogyakarta.