Items where Author is "Iman, Fakhrudin"

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Thesis (Skripsi, Tugas Akhir or Kerja Praktek)

Iman, Fakhrudin (2018) ANALISIS KUALITAS PELAYANAN RUMAH SAKIT TERHADAP KEPUASAN PELANGGAN DENGAN PENDEKATAN SERVICE PERFORMANCE, CUSTOMER SATISFACTION INDEX, IMPORTANCE PERFORMANCE ANALYSIS, DAN LEAN SERVICE. Tugas Akhir thesis, University of Technology Yogyakarta.

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