IMPLEMENTATION OF A MOBILE-BASED SERVICE SYSTEM FOR CUSTOMER SUPPORT AND COMPLAINTS ON SKINCARE PRODUCTS (CASE STUDY AT MITRA JUSTMINE BEAUTY ULFA, BOGOR)

HIDAYAH, SEPTIA RIZKA (2024) IMPLEMENTATION OF A MOBILE-BASED SERVICE SYSTEM FOR CUSTOMER SUPPORT AND COMPLAINTS ON SKINCARE PRODUCTS (CASE STUDY AT MITRA JUSTMINE BEAUTY ULFA, BOGOR). Tugas Akhir thesis, Informatics.

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Abstract

ABSTRACT Justmine Beauty is a series of daily skin care that takes the best benefits from nature and then specially formulated and dermatologically tested which has halal and BPOM certification so it is suitable for tropical skin, an important key in maintaining healthy skin. Generally, customers carry out consultations only using WhatsApp or other social media, where later many of these consultation histories are also lost because they are not saved. Customer complaints about this brand mostly contain complaints about damage to the product. The author's aim in making this research report is to implement a customer support and complaint service system for Justmine Beauty products. Based on the results of the application that has been built, researchers are able to display consultation and complaint services so that users can consult and make mobile-based complaints. Keywords: Support Services, Customer Complaints, Justmine Beauty, Mobile, Health

Item Type: Thesis (Skripsi, Tugas Akhir or Kerja Praktek) (Tugas Akhir)
Subjects: T Technology > T Technology (General)
Divisions: Fakultas Sains Dan Teknologi > S1 Informatika
Depositing User: Kaprodi S1 Informatika UTY
Date Deposited: 08 Aug 2024 06:57
Last Modified: 08 Aug 2024 06:57
URI: http://eprints.uty.ac.id/id/eprint/15921

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