Wulandari, Sindhy, Kristianto Purwoko Widodo, S.E., M.M., Ak., CA (2021) Kualitas Pelayanan dan Prosedur E-KTP Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pacitan. Tugas Akhir thesis, Universitas Teknologi Yogyakarta.
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Abstract
The Population and Civil Registration Office of Pacitan Regency is a local government agency that has the authority and duty to provide services related to various things that are needed by the community, one of which is the Electronic Identity Card service. To determine the quality of service that is actually felt by the community, an analysis based on the dimensions of service quality is used including reliability, assurance, responsiveness, empathy and tangibles. On the quality of the Electronic Identity Card service, the applicable standard procedures have been met but the Pacitan Regency Population and Civil Registration Service still has facilities and infrastructure constraints such as limited manpower, labor outside the city, and lack of socialization regarding the required documents for the Resident Identity Card application. Electronic.
| Item Type: | Thesis (Skripsi, Tugas Akhir or Kerja Praktek) (Tugas Akhir) |
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| Uncontrolled Keywords: | Service quality of Electronic Identity Card, service quality, namely reliability, assurance, responsiveness, empathy, and direct evidence. |
| Subjects: | H Social Sciences > HB Economic Theory |
| Divisions: | Fakultas Ekonomi dan Bisnis > D3 Akuntansi |
| Depositing User: | Prodi Akuntansi Diploma |
| Date Deposited: | 23 Sep 2021 09:09 |
| Last Modified: | 13 Oct 2021 07:02 |
| URI: | http://eprints.uty.ac.id/id/eprint/8256 |
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