Items where Author is "Inas Samira, Inas"

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Inas Samira, Inas (2020) Analisis Pemulihan Jasa (Service Recovery) dalam Menangani Keluhan Pelanggan AJB Bumiputera 1912 Kantor Wilayah Yogyakarta. Tugas Akhir thesis, Universitas Teknologi Yogyakarta.

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